28 September - 4 October 2000

Very good response from the APS Bank Customer Survey 2000

Thousands of clients have responded favourably to the recently launched APS Bank Customer Survey 2000. In the survey, the Bank's customers were requested to check and amend their personal or corporate details and were also encouraged to send any comments or suggestions on the Bank and its services.

The survey was prompted by a recent investment in a new computer system that will continue to enhance and expand the Bank's range of

services. The information on the returned forms will be used to update the Bank's database before this is transferred to the new system.

The Bank wishes to remind customers who have not yet sent in their form to do so by 16 October. It is vital that the information held by the Bank is correct and up-to-date.

Clients who for some reason require a new form or further assistance may contact the Bank's specially set-up multi-channel call centre. Clients may call freephone numbers 0800775558 or 0800775559. Alternatively, a written message can be sent on fax: 559200, on email: itproject@apsbank.com.mt, or by mail to: IT Project, APS Bank Ltd, APS House 24, St Anne Square, Floriana VLT 16.

All those clients who responded to the survey by 31 August will automatically be participating in a special lottery (DPL 92/00) to be drawn on 30 September. The lucky winner will be presented with a holiday for two persons to Paris.

APS Bank thanks the thousands of clients who sent valuable comments and suggestions about its services. The response to its invitation was much higher than expected and thousands of customers have taken their time to put pen to paper and write down their views on the Bank's services.

APS Bank wishes to assure its clients that their contributions will be followed up in the forthcoming months. The Bank's recently reorganised Marketing Department will be addressing all the significant issues raised. This commitment from the Bank forms part of its overall policy to continue providing a personalised and competitively priced service to its growing number of clients.