Unusual car insurance claims

 

 

Working in the motor insurance industry, you’ll be no stranger to the weird and wonderful claims some drivers make. Here is a selection of some of the most eccentric examples handled by AA Insurance. Unsurprisingly, the names of the customers have been changed to avoid embarrassment.

Two’s a crowd

When it comes to parking spaces, two is most certainly a crowd. However, one driver who seemed oblivious to this fact called the firm to make a claim after attempting to pull into the same space as another driver at exactly the same time.

Miss Simpson was in her local Asda car park when the incident happened. Talking about it, she said: “We both went into a space at the same time and got jammed against the cars on either side. We were stuck fast and couldn’t open the doors and the fire brigade had to rescue us. It was very embarrassing – we had about a hundred people laughing at us.”

Flying sheep

Sheep are typically ground dwelling creatures, but it seems some of the animals have a penchant for aerial pursuits. Describing his motoring mishap, Mr Carlton revealed that while driving home from the pub with a friend, he travelled under a bypass only to find a sheep had propelled itself over the barriers and down onto his bonnet. The car was a write-off, although Mr Carlton didn’t reveal the fate of the hapless sheep.

Counting magpies

It seems superstitions can cause havoc on the roads too. Miss Pownall, a nurse, made a claim after running into the car in front of her on her way to work. Speaking to a claims handler, she revealed that a magpie had flown in front of her vehicle. This brought to her mind the saying “one for sorrow, two for joy”, so Miss Pownall promptly began searching for a second magpie. This was what caused her lapse of concentration.

The worker who took her call stated: “She didn’t say whether she ever did see the second magpie, so perhaps there is some truth in the old story!”

Hazardous Christmas trees

Christmas trees are intended to bring festive cheer into homes, but it seems they have a dangerous side too. Mr Fairclough was driving home from a shopping trip when, on a bend, one of these trees flew from the roof of an oncoming car and landed on his bonnet.

Talking about his experiences, he said: “The chap didn’t stop and he never came back for his tree so the police said we might as well have it. It wasn’t funny at the time, but looking back it was like a comedy sketch!”

Premium customer service at all times

No matter the nature of the claims you deal with, it’s vital that you’re always able to offer first rate customer service. This is where the Action Assistance solution provided by Action 365 comes into its own. It administers a complete accident concierge service that assists clients who’ve been involved in road traffic accidents.

In the event of an accident, Action Assistance takes all details either from brokers or clients and professionally assesses what services to provide. These include arranging replacement vehicles at no cost to the client, arranging an inspection of the client’s vehicle and overseeing major repair work.

 

 

 

 

 

 

 

 

 

Posted by on Jun 23 2014. Filed under Blog. You can follow any responses to this entry through the RSS 2.0. Both comments and pings are currently closed.

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